TrendWaves Shipping & Delivery Policy
Last updated: 3 September 2026
At TrendWaves, we aim to make your delivery experience as simple and transparent as possible.
This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered.
Please read this policy before placing an order.
Nothing in this policy limits or excludes any rights available to you under applicable UK consumer law.
1. Where We Deliver
TrendWaves currently delivers to eligible addresses within the United Kingdom.
Available delivery locations and delivery options will be shown during checkout where applicable.
We may occasionally be unable to deliver certain products to particular locations due to courier restrictions, supplier limitations or other logistical reasons.
If we are unable to fulfil your order to the delivery address provided, we will contact you and provide an appropriate solution, which may include cancellation and a refund.
2. Order Processing
After your order has been placed, it will be processed before dispatch.
Processing times may vary depending on the product, supplier, personalisation requirements and fulfilment location.
Some products may be processed and dispatched more quickly than others.
Once an order has entered fulfilment, it may not always be possible to amend or cancel it.
If you need to change or cancel an order, please contact TrendWaves as soon as possible.
3. Delivery Times
Estimated delivery times will be displayed on the relevant product page, during checkout or elsewhere on our website where appropriate.
Delivery estimates begin after any applicable processing period.
Unless a specific delivery date has been expressly agreed with you, delivery dates and timeframes provided by TrendWaves are estimates rather than guaranteed dates.
We will make reasonable efforts to ensure orders arrive within the delivery timeframe communicated to you.
Unless we have agreed a different delivery period with you, goods will be delivered without undue delay and within the time required by applicable UK consumer law.
4. Products Fulfilled by Third-Party Partners
Some TrendWaves products are stored, processed or dispatched by third-party suppliers and fulfilment partners.
This allows us to offer a wider range of products without requiring every product to be stored at one TrendWaves location.
Your purchase is still made from TrendWaves, and TrendWaves remains responsible for your order in accordance with applicable consumer law.
You should contact TrendWaves directly if you experience any problems with delivery rather than contacting a fulfilment partner or supplier.
5. International Fulfilment
Some products sold by TrendWaves may be fulfilled from locations outside the United Kingdom.
This means certain orders may take longer to arrive than products dispatched domestically.
Where this applies, the expected delivery information shown before purchase should be taken into account when placing your order.
TrendWaves will not intentionally advertise a delivery timeframe that we know cannot reasonably be met.
6. Separate Parcels
If your order contains more than one product, your products may occasionally arrive in separate parcels.
This can happen where:
* Products are stored at different fulfilment locations
* Different suppliers fulfil different products
* One product becomes available for dispatch before another
* Different couriers are used
You will not be charged additional delivery fees solely because we choose to divide an order into multiple shipments, unless an additional charge was clearly disclosed and agreed before purchase.
Please do not assume an item is missing simply because another part of your order has arrived first.
Where available, separate tracking information may be provided for each parcel.
7. Shipping Costs
Any delivery charge payable by you will be clearly displayed before you complete your purchase.
Delivery charges may vary depending on:
* The products ordered
* Delivery destination
* Parcel size or weight
* Selected delivery method
* Promotional offers
You will not be charged an undisclosed mandatory delivery fee after placing your order.
Where TrendWaves offers free delivery, any applicable conditions will be clearly explained.
8. Tracking
Where tracking is available, you may receive tracking information by email, SMS, through your order confirmation or through another relevant delivery notification.
Tracking information can occasionally take time to update after a parcel has been dispatched.
If your tracking has not updated for an extended period or you believe there may be a delivery problem, please contact TrendWaves.
9. Delivery Partners
TrendWaves may use a range of postal services, couriers, suppliers and fulfilment partners to deliver orders.
The delivery provider used may vary depending on the product and fulfilment location.
Where possible, tracking or delivery information will identify the relevant carrier.
TrendWaves may change the carrier used for an order where reasonably necessary.
10. Delivery Addresses
Customers are responsible for checking that their delivery information is complete and accurate before placing an order.
Please ensure that your delivery address includes all relevant information, including where applicable:
* House or building number
* Street name
* Flat or apartment number
* Town or city
* Postcode
* Country
If you notice an error after placing your order, please contact TrendWaves immediately.
We will try to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment.
11. Orders Sent to an Incorrect Address
If an order cannot be delivered because the customer supplied an incorrect or incomplete delivery address, please contact us.
Where the parcel is returned to us or our fulfilment partner, we will explain the available options.
Depending on the circumstances, these may include:
* Redelivery
* Cancellation
* Refund of the product
* Payment of any reasonable additional delivery cost caused by the incorrect address
We will not impose unreasonable charges.
Nothing in this section affects your statutory rights where the delivery problem was caused by TrendWaves or one of our delivery partners.
12. Delivery Instructions and Safe Places
If you provide delivery instructions, nominate a safe place or request delivery to another person or location, the courier may follow those instructions where available.
Please choose delivery instructions carefully.
TrendWaves remains responsible for your order until it has been delivered to you or to a person you have identified to receive it, subject to applicable consumer law.
If a parcel is shown as delivered but you cannot locate it, please contact us so we can investigate.
13. Missed Deliveries
If a delivery attempt is unsuccessful, the courier may:
* Attempt delivery again
* Leave instructions for redelivery
* Deliver the parcel to an authorised collection location
* Hold the parcel temporarily for collection
* Return the parcel to the sender after the carrier’s holding period expires
The exact procedure depends on the delivery provider.
Please follow any instructions provided by the courier.
If you experience difficulty arranging redelivery or collection, please contact TrendWaves.
14. Delayed Orders
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
* Courier network disruption
* Severe weather
* Peak seasonal demand
* Customs processing
* Transport disruption
* Supplier delays
* Public holidays
* Events outside our reasonable control
If your order is significantly delayed, please contact us and we will investigate.
We will not use courier or supplier delays to remove any delivery rights you have under applicable consumer law.
15. Delivery Within 30 Days
Unless you and TrendWaves have agreed a different delivery timeframe, we will deliver your order within the timeframe required by UK consumer law.
Where no other delivery timeframe has been agreed, goods will normally be delivered without undue delay and no later than 30 days after the contract is made.
If we are unable to deliver within the legally required or expressly agreed timeframe, you may have rights to require delivery within an additional reasonable period or, in certain circumstances, cancel the order and receive a refund.
16. Time-Sensitive Orders
If you require a product for a particular birthday, holiday, event or other important date, please review the delivery estimate carefully before ordering.
Unless TrendWaves has expressly agreed that delivery by a particular date is essential to the contract, estimated delivery dates should not be treated as guaranteed arrival dates.
Where delivery by an agreed date is essential and we fail to deliver as agreed, your statutory rights will apply.
17. Lost Parcels
If you believe your order has been lost in transit, please contact TrendWaves.
We may ask you to provide:
* Your order number
* Your delivery address
* Relevant tracking information
* Confirmation that you have checked your property or nominated delivery location
We will investigate the delivery with the relevant courier or fulfilment partner.
Where an order is confirmed as lost and you are legally entitled to a remedy, we will provide an appropriate replacement or refund.
You are not required to pursue our courier, supplier or fulfilment partner yourself.
18. Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you have not received it, please check:
* Around your property
* Any nominated safe place
* With members of your household
* With neighbours where appropriate
* Any collection instructions provided by the courier
If you still cannot locate the parcel, please contact TrendWaves as soon as possible.
We will investigate the delivery with the relevant carrier.
A tracking status showing “delivered” will not automatically prevent us from investigating a genuinely missing delivery.
19. Damaged Parcels
If your parcel arrives visibly damaged, please photograph the packaging and product before disposing of the packaging wherever possible.
We ask that damage occurring during delivery is reported to TrendWaves within 48 hours of delivery wherever reasonably possible.
Please provide:
* Your order number
* Clear photographs and/or video of the damaged product
* Photographs of the parcel or packaging where relevant
* A description of the issue
This 48-hour reporting request helps us investigate delivery damage promptly.
It does not limit or remove your statutory consumer rights.
Please still contact us if a fault or damage is discovered after this period.
Further information is available in our Refund & Returns Policy.
20. Customs and Import Processing
Some products may be fulfilled internationally and may pass through customs or import-processing systems before reaching you.
This can occasionally cause additional delivery delays outside our direct control.
Where TrendWaves is responsible for taxes, customs charges or import-related costs under the terms of your purchase, we will handle those responsibilities accordingly.
Customers will not be required to pay an undisclosed mandatory charge that should legally have been disclosed before purchase.
If a courier unexpectedly requests an import or customs payment in relation to a TrendWaves order, please contact us before making payment where reasonably possible.
21. Refused Deliveries
If you refuse delivery without first exercising an applicable cancellation right or contacting TrendWaves, the parcel may be returned to us or our fulfilment partner.
Please contact us if you wish to cancel an order rather than simply refusing delivery wherever reasonably possible.
Once the parcel has been returned, we will process the matter in accordance with our Refund & Returns Policy and applicable consumer law.
22. Return-to-Sender Parcels
A parcel may be returned to sender where:
* The delivery address is incomplete
* Delivery attempts were unsuccessful
* The parcel was not collected
* The recipient refused delivery
* The courier was unable to access the delivery location
If this happens, please contact TrendWaves.
We will assess the circumstances and explain whether redelivery, cancellation or a refund is appropriate.
Additional delivery charges may apply where a failed delivery was caused by incorrect information supplied by the customer, but any such charge will be reasonable and explained before redelivery.
23. Returns Are Handled Separately
The address shown on your original parcel may belong to a supplier, warehouse, fulfilment partner or courier.
Please do not return products to the sender address shown on your original parcel unless TrendWaves specifically instructs you to do so.
If you wish to return an item, you must contact TrendWaves first.
Once your return has been approved, we will provide the appropriate return instructions and, where applicable, a prepaid Royal Mail return label.
Please see our Refund & Returns Policy for full details.
24. Responsibility for Goods During Delivery
TrendWaves remains responsible for goods while they are being delivered until they are received by you or by another person you have nominated to receive them, subject to applicable consumer law.
Where a parcel is lost or damaged before responsibility legally passes to you, we will deal with the relevant courier or supplier ourselves.
You should contact TrendWaves rather than being required to resolve a claim directly with our delivery partner.
25. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time.
Changes may be made to reflect:
* Changes to our delivery services
* New fulfilment partners
* Changes in delivery locations
* Changes in applicable law
* Changes to our business operations
Any updated policy will apply to orders placed after the revised policy takes effect.
The delivery terms forming part of an order you have already placed will normally remain those that applied when your contract was made.
26. Related Policies
This Shipping & Delivery Policy should be read together with our:
* Terms of Service
* Refund & Returns Policy
* Privacy Policy
* Cookie Policy
If any part of this policy conflicts with a mandatory consumer right, the applicable consumer law will take priority.
27. Contacting TrendWaves About Delivery
If you have a delivery question or experience a problem with your order, please contact TrendWaves using the customer-service contact information provided on our website.
Please include your order number wherever possible so that we can investigate your order efficiently.
28. Agreement to this Policy
By placing an order with TrendWaves, you acknowledge that you have been given the opportunity to review our shipping and delivery information before completing your purchase.
This Shipping & Delivery Policy forms part of the terms applicable to purchases made through TrendWaves where relevant.
Nothing in this policy limits or excludes any rights available to you under applicable UK consumer law.
